Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Information you provide. When you contact us, book a call, request a proposal, or sign up for our software, we collect details such as your name, email address, company name, and any information you choose to share with us.
• Account and billing information. If you purchase a service or subscribe to our software, we collect account credentials and billing details. Payment card data is processed by our payment providers and is not stored on our servers.
• Usage and analytics data. We automatically collect information about how you interact with our website and software, including pages viewed, features used, device and browser type, IP address, and approximate location. We use analytics tools such as Google Analytics and Ahrefs Analytics for this purpose.
• Customer data in our analytics product. When you use our analytics software, you may connect or upload data about your own website, content, and AI search visibility. We process this data on your behalf to deliver the product.
• Cookies and similar technologies. We use cookies and similar technologies to operate the site, remember preferences, and measure performance.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services.
• Respond to inquiries and deliver consulting work.
• Process transactions and manage subscriptions.
• Send service updates, and where permitted, marketing messages.
• Monitor usage, prevent abuse, and secure our systems.
• Comply with legal obligations.

3. How We Share Information

We do not sell your personal information. We share information only in the following situations:

• Service providers. With vendors who help us run our business, such as hosting, analytics, email, scheduling, and payment processing, under contracts that require them to protect your data.
• Legal reasons. When required by law, regulation, or valid legal process, or to protect our rights, users, and the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Data Retention

We keep personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

5. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

6. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. International Transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards to protect your information when it is transferred across borders.

8. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@rankcite.com.